Training Best Practice

Training & Development Asia 2016

Senior HR Forum is pleased to support as a media partner for Training & Development Asia organized by Human Resources Magazine. For more details, you may directly refer to the Training & Development Asia official website.

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Training & Development Asia 2016 offers a platform for senior HR leaders to discuss the latest trends and challenges surrounding the subject matter. Training & Development Asia organized by Human Resources Magazine goes beyond training methods and focuses on how companies have increased revenue, lowered costs and raised profitability through smart L&D strategies.

Training & Development Asia 2016 if you are eager to:

  • Discover how other companies have increased revenue, lowered costs and raised profitability through smart L&D strategy;
  • Improve the value your company gets from your training and corporate learning programmes;
  • Learn from the experiences of 200 other HR leaders and senior L&D specialists.

 

Dates and Time:

Hong Kong Session – 14 June 2016, The Mira, Hong Kong
Singapore Session – 22 – 23 June 2016, Grand Copthorne Waterfront Hotel
Malaysia Session – 01-02 June 2016, PARKROYAL Kuala Lumpur, Malaysia

Some Confirmed Speakers for Training & Development Asia 2016 include:

  • Angelo Pinto, Regional Head of Learning & Development & Head APAC Campus, BNP Paribas Singapore
  • Sormishtha Ghosal, Head of L&D and Organisational Effectiveness, Cargill
  • Harpreet Singh, Human Resources Director, Asia Pacific, Carlson Rezidor Hotel Group
  • Sara Roberts, MD APAC & Head of Talent & Recruiting, Citibank
  • Ilja Rijnen, Regional HR Director, APAC & India, Edrington
  • Phillip Raskin, Learning & Development Director Asia, Golin
  • Abhilasha Krishnan, Head of HRJTI
  • Rajan Krishnakumar, Head of Talent APAC, Mastercard
  • Bernard Ho, Head of Talent Development & Learning Asia, The Bank of Tokyo Mitsubishi UFJ
  • Rupali Gupta, Head of Talent Development, APAC, LATAM and MEA, Mundipharma
  • Michael Wulff Pedersen, Head of Human Resources APAC, Sandoz

As Senior HR Forum is one of the media partners for the event, Senior HR Forum Subscribers get to enjoy 10% off delegate pass’s prices by booking your delegate ticket today!

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Building a Team that Focuses Service Excellence as Priority

No business is sustainable without delivering value to customers. In service industries, this value very much hinges on the customer service experience perceived by the customers. The delivering of this value also very much depending on the people who have roles in delivering services.

Francis will explain to deliver quality customer service, the key human elements that would impact the result, and how organizations should focus at when delivering service excellence is their primary priority.

Event Details
Audience: Business Leaders, Managers and HR Professionals
Organiser: Business Exchange Club, Senior HR Forum
Supporting Organisation: The Executive Centre, eeVoices
Price: HK$450
Participants: 40

Registration: Please RSVP by sending email to dannycheung@seniorhrforum.com

Speaker: Mr. Francis Wong, Principal Consultant, eeVoices Limited

Mr. Francis Wong was formerly Cluster General Manager, Human Resources of New Territories East Cluster (NTEC) of Hospital Authority, Hong Kong. He took care of the full range of human resources functions of seven public hospitals with a workforce of more than 10,500 professional and supporting personnel. He retired from HA service in May, 2014.

Francis graduated from University of Salford in the UK where he was conferred a BA (Hons) degree in Organisational Analysis and Industrial Relations in 1982. He further obtained a Master in General Management from Macquarie Graduate School of Management in Australia. He is a fellow of the Hong Kong Institute of Human Resources Management (HKIHRM), and was a fellow of the Institute of Personnel Management (UKIPM) and a member of the UK Institute of Training and Development (ITD). Currently he is a council member of HKIHRM and is a member of the Personnel Management Committee of the Hong Kong Management Association. He is the external examiner of the HRM Diploma programmes of the Institute of Vocational Education of Vocational Training Council of Hong Kong. Francis is also currently serving on the HRM Postgraduate Programmes Advisory Committee of Hong Kong Baptist University.

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